Xingstone (hereinafter referred to as “we”) strictly respects intellectual property rights, including copyrights, trademarks, patents, design rights, and trade secrets, and is committed to complying with international and local intellectual property laws in all business operations. All content on our website (including but not limited to product images, descriptions, logos, videos, craftsmanship designs, and text) is protected by intellectual property laws and belongs to Xingstone or authorized third parties. Unauthorized use, reproduction, modification, distribution, or infringement of these rights will be subject to legal liability.
If you are the legitimate owner of the intellectual property or an authorized representative, and believe that any content, product design, or material on our website infringes upon your legal rights, please contact us promptly. We will handle your complaint in good faith and take necessary measures (such as removing infringing content, suspending related product sales) within a reasonable time frame to protect your legitimate rights.

How to Submit an Infringement Complaint

To ensure efficient processing, please send a formal complaint email to copyright@xingstone.com (only for intellectual property-related complaints) with the following complete information:

1. Proof of Ownership:
   
   Documentation verifying your ownership of the intellectual property (e.g., copyright registration certificate, trademark registration certificate, design patent certificate, authorized license agreement).
   If you are an authorized representative, provide a signed power of attorney from the rightful owner (with contact information of the owner for verification).
   
   
2. Details of Infringement:
   
   Clear description of the infringing material (e.g., “product image on the marble side table page,” “trademark logo used in promotional banners”).
   Exact URL of the infringing content (e.g., https://xingstone.com/products/marble-side-table) and screenshots of the infringing part (to facilitate quick location).
   Explanation of how the content infringes your rights (e.g., “the product design replicates our patented stone carving process,” “the image is used without our copyright authorization”).
   
   
3. Your Contact Information:
   
   Full name, company name (if applicable), postal address, phone number, and valid email address (to ensure timely communication).
   
   
4. Good Faith Statement:
   
   A written declaration (signed if submitting via formal letter) stating: “I solemnly declare that the use of the infringing material in question is not authorized by the intellectual property owner, their agent, or applicable law, and all information provided in this complaint is true and accurate.”
   
   
5. Identification of Infringed Intellectual Property:
   
   Specific information about the infringed right (e.g., “Copyright Registration No. XXX, registered on date, covering the stone lamp design drawing”; “Trademark Registration No. XXX, registered in country/region, applicable to stone home products”).
   
   

Important Notes

1. This email address (copyright@xingstone.com) is exclusively for intellectual property infringement complaints. For general inquiries (orders, customization, after-sales), please contact support@xingstone.com.
2. We will acknowledge receipt of your complaint within 3 business days and complete the preliminary verification within 7-10 business days. We will notify you of the processing result and subsequent measures (e.g., removing infringing content, providing authorization proof) in writing.
3. Please ensure all information provided is true and accurate. Submitting false or misleading infringement complaints may result in legal liability (including compensation for damages and legal fees) in accordance with applicable laws.
4. If you are unsure about whether the material constitutes infringement, we recommend consulting a professional intellectual property attorney before submitting a complaint.

We value the protection of intellectual property and are willing to work with all rights holders to maintain a fair and legal business environment. Thank you for your understanding and cooperation.