Having clear billing terms is essential for transparent cross-border transactions (especially for stone home products with customizations and international shipping). This policy clarifies payment methods, billing rules, and dispute resolution to protect both parties’ rights.

1. Accepted Payment Methods

We support secure, globally recognized payment methods to ensure convenient and safe transactions:

• PayPal: A secure third-party payment platform (you can pay without sharing credit card details).

All payment processes comply with international payment security standards—your payment information is encrypted and never stored on our servers.

2. Billing Amount & Transparency

• Total Order Price: The final amount displayed at checkout is the full amount you need to pay, including:
  
  Product price (regular or customized stone products).
  Worldwide free shipping (as per our Shipping Policy—no additional shipping fees).
  All duties, VAT, and import fees (no hidden taxes; the checkout price is the final price).
  
  
• No Hidden Charges: We will never add unexpected fees (e.g., handling fees, surcharges) after your order is placed. If there are any adjustments (e.g., customized product price revisions due to material changes), we will confirm with you in writing before billing.

3. Billing Timing

• Regular In-Stock Products: Your payment method will be charged immediately upon order confirmation. We will start order preparation (stock verification, professional packaging) within 24 hours.
• Customized Stone Products: Full payment is required upon order placement to initiate production (customizations involve material procurement and craftsmanship arrangements). Once payment is completed, we will confirm your customization details within 1 business day and start production.

4. Price Errors & Order Cancellation Rights

• Price Error Correction: If a product price is incorrectly displayed due to system glitches, typographical errors, or supplier data mistakes (e.g., decimal point errors, currency mismatches), we reserve the right to cancel the order and notify you promptly. You may choose to reorder at the correct price or receive a full refund (no liability for delays caused by such cancellations).
• Order Cancellation After Payment:
  
  Regular products: You may cancel for a full refund within 24 hours of payment (before order shipment). After 24 hours or once shipped, cancellation follows our Return & Refund Policy.
  Customized products: Cancellations are only allowed within 24 hours of payment (before production starts). Once production begins (material cutting, carving), cancellation is not permitted (due to non-reusable custom materials), and no refund will be issued—unless there are manufacturing defects (per our Warranty Policy).
  
  

5. Payment Security & Compliance

• All payment data (credit card details, PayPal information) is transmitted via SSL (Secure Sockets Layer) encryption and complies with PCI DSS (Payment Card Industry Data Security Standard) requirements.
• We do not store sensitive payment information (e.g., full credit card numbers) on our servers—all payment processing is handled by certified third-party platforms (Shopify Payments, PayPal).

6. Currency & Exchange Rates

• The checkout currency is USD (United States Dollars). If your payment method uses a different currency, the conversion rate is determined by your bank or payment platform (PayPal/Visa/Mastercard) at the time of transaction.
• We are not responsible for exchange rate fluctuations that may cause minor differences between the displayed checkout amount and the amount deducted from your account.

7. Refund Processing

• Refunds are processed in accordance with our Return & Refund Policy. Eligible refunds (e.g., order cancellation within the timeframe, defective products) will be issued to your original payment method.
• Refund timelines:
  
  PayPal: 1-3 business days after processing.
  Credit/Debit Cards: 3-7 business days (varies by bank processing time).
  
  
• The refund amount is the full amount you paid (excluding return shipping costs, if applicable per our policy).

8. Billing Disputes

• If you have questions about a charge (e.g., duplicate billing, incorrect amount), please contact us at support@xingstone.com within 7 days of the transaction, providing your order number, payment receipt, and a detailed description of the dispute.
• We will investigate and respond within 2 business days. Please refrain from initiating direct payment disputes (e.g., PayPal chargebacks, credit card disputes) before contacting us—we will resolve legitimate issues promptly to avoid unnecessary procedures.

9. Modifications to Billing Terms

We may update these terms to adapt to payment policy changes, regulatory requirements, or business adjustments. Updated terms will be posted on this page, and your continued use of our services constitutes acceptance of the changes.

Contact Us

For any questions about billing, payments, or refunds: support@xingstone.com

Response Time: 24 business hours (24-48 hours on weekends/holidays)